Here are some things that might answer your questions about the shop. If not, let me know and we will work something out!
ABOUT THE ITEMS
Every book, card and print is packed and shipped from my studio in northern Sweden. For the prints, I color correct, print and cut all my artwork myself in order to get the most control of the colors and art quality. The artwork is printed on a high end Epson art printer, on fine art paper with a slight texture, with inks that are meant to give maximum color reproduction and stay vibrant and colorful over the years.
The paper is sturdy 300 g environmentally friendly, matte, slightly textured with a warm-white tone that goes well with the artwork.
All illustrations and books come signed by me (except for the board books because of their glossy paper).
YOUR ORDER AND THE PRINT
When I’ve recieved your order and the payment is confirmed, I will pack and ship your products within five working days (if nothing else is noted). The order is carefully packed with sturdy materials.
The transfer is secured and encrypted. You can pay with "Klarna pay direct" or most credit cards.
You will recieve a receipt by email after the purchase is done. Sometimes it can take a little while before it arrives. But just keep in touch if you have any questions!
If your print or product is damaged upon arrival or something similar — let me know directly, and I will make sure to resolve the issue as soon as I can. In other cases, the refund expires on opening the package.
If you want to return your product, contact me by mail or form. The product has to be unopened in its original package. The customer pays for return shipping. Expect some bank days before your payment is returned to you.
THE THING I WANTED IS GONE FROM THE STORE
Darnit. :/ Sometimes I have limited runs of a certain product. Sometimes it only exists as one single thing. But keep your eyes open, maybe it or something similar will show up soon again!
For orders within Sweden, shipping has a flat rate of 60 sek, and is free for orders over 600 sek. Shipping abroad is calculated at checkout and are set after regular international shipping costs.
Other questions, want me to sign your book?
Feel free to email me at hej -at- issie.se with your requests or questions or fill in the form below, and I will try my best to get back to you as soon as possible!